Frequently Asked Questions

General

When will I get my files?

After purchase your files will be available for download immediately. Please note that you’ll need to be logged in to download your files. If downloads do not become available immediately after purchase contact our customer service.

Where can I find my files?

It depends on if you purchased a membership or made a direct purchase. If you made a direct purchase, you will find the files from My Account -> Downloads. A download link is also emailed to you. If you have a membership you can download templates directly from the product page. Just visit the product listing page and click on Download.

What is your refund policy?

Due to the digital nature of downloadable products, and perpetual loss of creative property once the buyer receives the files, cancellations or exchanges will NOT be given for instant download products.

Exception to this rule is made if you for example have purchased the same product twice, then we will gladly refund the dublicate purchase.

We can cancel and refund custom work as long as the design process has not been started.

If you need help using the template, we’ll be happy to help. Just contact our customer service.

How do I unzip the files?

Before you start, unzip all the files first. Use unzipping software such as WinZip or 7zip to open up the zip file that you downloaded. This zip file contains all of the necessary documents to get you started.

Download either free and safely here:
• WinZip: http://www.winzip.com/prod_down.html
• 7zip: http://www.7-zip.org/

Payments

What currency are the prices in?

All prices are in USD

What payment methods are accepted?

You can use all major credit cards as well as PayPal. Payments are securely processed by Stripe or PayPal, depending on what method you select. Industry standard encryption is used to ensure that your details never end up in the wrong hands.

I just made a purchase but the files are not available for download. The payment has been deducted from my account.

If this happens contact our customer service. After the payment, always return to the webshop otherwise the payment may record as Pending or Cancelled. Also payments made via proxies often result that the downloads don’t become available after payment.

I made a purchase using PayPal eCheck but my files are not available for download.

If an eCheck was used, it takes 3-5 days for this kind of payment to be processed. Once the funds have cleared the downloads will become available.

How secure is it to purchase from Slideson? Is my data protected?

Payments are securely processed by Stripe or PayPal. Industry standard encryption is used to ensure that your details never end up in the wrong hands.

Can I get a printable invoice of my order?

You can download a PDF invoice that you can print from My Account -> Orders.

Taxes

Do I have to pay taxes?

VAT (Value-added tax) will be collected and the amount of tax is determined by the country that you live in. Buyers outside of European Union don’t have to pay taxes in Slideson webshop.

I have a business in EU with valid VAT number, do I need to pay taxes?

Currently we charge taxes from EU businesses and you’ll need to claim back the VAT from your local tax office. Receipt in PDF format is available on your account.

Didn’t find the answer you were looking for?

Contact our customer service