Frequently Asked Questions

Please read our FAQ before sending us a message.

I just made a purchase but the files are not available for download.

If this happens contact our customer service. After payment always to return to the webshop otherwise the payment may record as Pending or Cancelled. Also payments made via proxies often result that the downloads don’t become available after payment.

Where can I find my files?

It depends on if you purchased a membership or made a direct purchase. If you made a direct purchase, you will find the files from My Account -> Downloads. A download link is also emailed to you. If you have a membership you can download templates directly from the product page. Just visit the product listing page and click on Download.

What is your refund policy?

Due to the digital nature of downloadable products, and perpetual loss of creative property once the buyer receives the files, cancellations or exchanges will NOT be given for instant download products.

Exception to this rule is made if you for example have purchased the same product twice, then we will gladly refund the dublicate purchase.

We can cancel and refund custom work as long as the design process has not been started.

If you need help using the template, we’ll be happy to help. Just contact our customer service.

What currency are the prices in?

All prices are in USD

Can I get a printable invoice of my order?

You can download a PDF invoice that you can print from My Account -> Orders.

What payment methods are accepted?

You can use all major credit cards as well as PayPal. Payments are securely processed by Stripe or PayPal, depending on what method you select. Industry standard encryption is used to ensure that your details never end up in the wrong hands.

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